MIS System Analyst

Job Requirements

• Excellent in English language, both written and verbal.
• Preferably has a minimum 2 years of experiences in Microsoft Dynamics Navision ERP platform from a functional perspective (Finance/Trade Logistics/Manufacturing module) is required.
• Has experiences implementing Navision as well as supporting end-users after go-live
• Preferably has some experiences in the agricultural industry
• Able to provide timely support to end-users in a professional manner and follow through with pending issues
• Assists end-users to develop high-quality Change Request documents using company standard format documents.
• Able to conduct initial testing for the developed objects & assist end-user testing
• Preferably to have some development experiences
• Serves as main point of contact on all MIS-related matters for the office assigned.
• Responds/acts on upper-management direction.
• Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.
• Identifies opportunities for improvement and makes constructive suggestions for change.
  • Keeps track of lessons learned and shares those lessons with team members.
  • Manages day-to-day internal client interaction.
• Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Complies with and helps to enforce standard company policies and procedures
• Oversees all help desk activities at the local level. Responds to and escalates help desk issues per the help desk support process in support of meeting established internal Service Level Agreements (SLAs). Oversees the administration and maintenance of trouble ticket tracking software.  Interacts with internal clients on all levels to help resolve MIS-related issues and provides answers in a timely manner.