Technical customer support operator (IT knowledge)
About the company
Our client is a state-of-the-art French provider of BPO (Business Process Outsourcing) services
ROLE & RESPONSIBILITY
- Technical support in charge of adjusting mask, modifying and creating mapping of invoices by using JAVA code
- Technical Support
- Work with invoices and use some tools to extract the data to xml file
- Receive ticket about the issue from Support team
- Interact with Support team to clarify the ticket before and after treating
- Analyst the issue and take some update to the mapping in order to get the correct data from invoices
- In case there is no existing mapping, Technical support can be able to create a new one upon the client's requests
- Test and deploy the new mask or new mapping on BETA environment
- Reassign the ticket to Support team to deploy on PRODUCTION environment and be in charge of adjusting if needed
- Ensure the quality of delivery and the time for resolution within a target set by Project manager
- Report to the Project Manager on the activity and performance of the project on a daily and weekly basis
QUALIFICATIONS
- JAVA
- Basic programming
- Computer skills: MS Office suite proficiency
- Good in reading and writing English
- Written French is a plus
- Capacity to quickly adapt to a new environment
- Capacity to work under high pressure
- Problem-solving oriented personality
- Willing to work in an international environment
summary
- Salary: $450
- Location: Hochiminh City
- Start date: 01 Aug 2011
- End date: 30 Sep 2011
Interested? Then apply direct!
Job Code: AP85350
Contact
Nguyen Ngoc Tuan
Senior Recruitment Consultant
P: 0938373899
E: ngoctuan@astrovietnam.com
